Privacy Policy

Slabkast (“we,” “us,” or “our”) operates the website at slabkast.com and the application at app.slabkast.com (together, the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. What Data We Collect

When you create an account and use the Service, we may collect the following information:

Account information

• Full name
• Email address
• Phone number
• Country
• Business name
• Password (stored securely using hashing — we never store or see your plaintext password)

Usage data

• Pages visited and features used within the Service
• Browser type, device information, and operating system
• IP address and approximate location
• Date and time of access

User-generated content

Any photos, images, slab data, project information, and other content you upload to or create within the Service.

2. How We Use Your Data

We use the information we collect for the following purposes:

• Account management: To create and manage your account, authenticate your identity, and provide customer support.
• Service delivery: To operate, maintain, and improve the Service, including processing your slab imagery and managing approval workflows.
• Communication: To send you account-related notifications, billing information, product updates, and responses to your enquiries.
• Analytics: To understand how users interact with the Service so we can improve the user experience and develop new features.
• Legal compliance: To comply with applicable laws and regulations, and to protect our rights and the rights of our users.

3. Third-Party Services

We use trusted third-party service providers to operate the platform, including for payment processing, data storage, email delivery, and hosting. These providers have access only to the data necessary to perform their functions and are bound by their own privacy and data protection obligations. We do not store your full payment card details — all payment data is handled directly by our payment processor.

4. Data Retention

We retain your data as follows:

• Active accounts: Your data is retained for as long as your account is active and you continue to use the Service.
• Deleted accounts: When you request account deletion, we will retain your data for up to 90 days to allow for recovery or to resolve any outstanding issues. After 90 days, your data will be permanently purged from our systems.
• Paused accounts: If your account is paused (e.g., after a trial ends without payment), your data is retained indefinitely until you either reactivate or request deletion.

We may retain certain data longer if required by law or to resolve disputes.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct your account information at any time through the Service, or by contacting us.
• Deletion: You can request that we delete your account and associated data by contacting us.
• Data export: You can request an export of your data in a standard format.

To exercise any of these rights, email us at support@slabkast.com. We will respond to your request within 30 days.

6. Cookies

The Service uses cookies for the following purposes:

• Session cookies: Essential cookies used to authenticate your session and keep you logged in while you use the Service.
• Preference cookies: Used to remember your settings and preferences within the Service.

We do not use third-party advertising trackers or sell data to advertisers. We do not embed third-party tracking cookies in the Service.

7. Security Measures

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it, including:

• Encryption of data in transit using TLS/SSL.
• Encryption of data at rest in our database.
• Secure password hashing — we never store plaintext passwords.
• Access controls limiting who can access production data.
• Regular security reviews of our infrastructure and code.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

8. Children’s Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from anyone under 16. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child under 16 has provided us with personal data, please contact us at support@slabkast.com.

9. International Data Transfers

Your data may be processed and stored in locations outside your country of residence, including the United States and other regions where our cloud service providers operate. By using the Service, you consent to the transfer of your data to these locations.

We ensure that any international transfers of data are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice within the Service. The revised policy will include an updated effective date at the top of this page.

Your continued use of the Service after the revised policy takes effect constitutes your acceptance of the changes.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Slabkast
Email: support@slabkast.com
Website: slabkast.com